Lenovo is dying…

I love Lenovo Thinkpads. They are well-built and completely supported by most versions of Linux. They also offer 3, 4 and 5 year support on-site contracts, inside and outside the United States. Recently, IBM sold off this PC hardware division to their manufacturing company, Lenovo. Since this transition, Lenovo US CEO William J. Amelio has given a lot of lip service to growing the company.  Contrary to the discussion that he brings to various tables, what I have personally noticed over the past four years the deterioration of the support quality – making India seem more tolerable. Why?  He is not concentrating on the quality of hiring at their Atlanta, Georgia technical support department.  It is so horrific, that I can no longer suggest that people purchase Lenovo machines, no matter how well designed they are or how innovative.

Top Three Reasons to not buy Lenovo:

1. Customer Service and technical support is not poor, but horrible. Their intent is to get you off the phone and not take responsibility for the problem. But those that are hired do not have technical capability. They can only answer the phone. They know NOTHING about computers.

2. William J. Amelio has been claiming to turn around the company, yet the customer service has only become worse. His goals to make the division more profitable loses its way without hiring people who have the vision to make certain parts of the company function properly. POSSIBLY, he is forced to be cost cutting, instead of quality growing. But my sense is that he has lost control of the core value of ThinkPad products.

3. ThinkVantage software ships on every Windows notebook, and causes no less than 12 running processes at any given time. Not only does this slow the performance of the machine down, but it drops the apparent quality of the machine to the end users. Additionally, the amount of conflicts each of these have with Microsoft operating system tools leads to unnecessary errors and slowdowns. Drive protection and Rescue and Recovery is one thing, but 12 of them makes no sense for the average user.

I have to suggest that Lenovo is only worthy of machines where you will be out of the country and need the backup to replace the machine or repair it in major cities around the world. The other advantage is to instlal Linux of almost any time and get reliable performance. In which case, moves this from almost last place to first place for Linux stability, reliability, and compatibility.


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